Terms & Conditions
Last Updated: March 4, 2025
1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your use of the Vancouver Flood Restoration website and services operated by Felicita Holdings ("we", "us", or "our"). By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.
2. Services
Vancouver Flood Restoration provides water damage restoration, flood cleanup, basement flood repair, mold remediation, and related services to residential and commercial properties in Vancouver and the surrounding areas.
The specific services to be provided will be outlined in a separate Service Agreement, which will be provided after our initial assessment of your property.
3. Service Estimates
Estimates provided for our services are based on our professional assessment of the work required. However, actual costs may vary based on unforeseen conditions discovered during the restoration process. We will communicate any significant changes in scope or cost as soon as they are identified.
4. Service Scheduling and Access
By scheduling our services, you agree to provide our technicians with necessary access to your property. You understand that authorized representatives must be present at the beginning and end of service appointments.
5. Payment Terms
Payment for our services is due as specified in your Service Agreement. We accept various payment methods including credit cards, debit cards, checks, and bank transfers. For insurance-covered work, we will work directly with your insurance company when possible, but you remain ultimately responsible for any costs not covered by insurance.
6. Warranties
We warrant our workmanship for a period of one (1) year from the date of completion. This warranty covers defects in workmanship but does not cover damages caused by future water intrusion, natural disasters, or normal wear and tear. Equipment and materials may be covered by separate manufacturer warranties.
7. Insurance and Liability
We maintain proper licensing and insurance for all our operations. While we exercise due care in performing our services, we are not liable for pre-existing conditions, unavoidable damage that may occur during necessary restoration procedures, or issues arising from undetected conditions that reasonable inspection would not discover.
8. Intellectual Property
The content on our website, including text, graphics, logos, images, and software, is the property of Vancouver Flood Restoration and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written consent.
9. Website Use and Online Content
Our website is provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted or error-free. We reserve the right to modify or discontinue any aspect of our website at any time.
10. Reviews and Testimonials
By submitting reviews, comments, or testimonials about our services, you grant us the right to use, reproduce, modify, and display such content for marketing and promotional purposes. We reserve the right to remove any content that we deem inappropriate or not aligned with our values.
11. Termination of Services
We reserve the right to refuse or terminate service at our discretion, particularly in cases where safety concerns exist, access is inadequate, or payment terms are not met. You may terminate services as specified in your Service Agreement, though cancellation fees may apply for scheduled appointments.
12. Dispute Resolution
Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes will be resolved through binding arbitration in Vancouver, British Columbia, in accordance with the laws of British Columbia and Canada.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of revised Terms means you accept and agree to the changes.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@vancouverflood.com
Phone: +1 778-654-6742
Address: 828 Cardero St, Vancouver, BC V6G 2G5