From Vancouver basements to Burnaby townhomes and Richmond high-rises, we bring the same standard: fast response, careful work, and clear communication — backed by experienced crews and professional equipment.
60-Minute Emergency Response
We aim to arrive within 60 minutes across Greater Vancouver to stop damage, extract water, and start structural drying.
Attention to Detail
We focus on salvaging your property and belongings, minimizing replacement costs and unnecessary invoices.
Satisfaction Guarantee
Five-star feedback from homeowners and businesses throughout Vancouver, Burnaby, Richmond, and beyond.
Two phases, one crew. First we stabilize: extract, dry, treat, and assemble the insurance file. Then we rebuild — restore what was there, or upgrade while the walls are still open.
01
01 · The emergency
Stabilize the property. Then the claim file.
We arrive, stop the water, extract, dry, treat, and keep the loss from spreading. Photos, moisture readings, and insurer-ready documentation run alongside that work — not as paperwork you chase after the crew leaves.
02
02 · The home after
We do not just rebuild. We rebuild better.
Once readings pass and unsalvageable material is out, the same crew puts the rooms back. Restoring what was there is the default. Upgrades are a choice you make in writing — while walls are still open, on the same project.
Restore what was there
Floors, drywall, paint, and fixtures returned to pre-loss condition. Insurance often covers putting back what you had. This is the starting point.
Upgrade while open
A sealed shower, upgraded flooring, or better hardware. You authorize it. Shield builds it. Not a second contractor who never saw the loss.
Selected clients
Jobs we've been trusted on.
Mackage
7-Eleven
PAL
William Morris Endeavor
Giorgio Armani
Mackage
7-Eleven
PAL
William Morris Endeavor
Giorgio Armani
Customer stories
What our clients say
109 reviews
“Meticulous, quick and ready to support when needed! They were incredible and onsite right away for a minor flooding we had, gave their opinion and recommendations on next steps. Highly recommend.”
G
Gesua Mottillo
Mackage, Vancouver
“After a pipe burst in my basement, the Shield team responded within an hour. Professional, efficient, and they saved us thousands in potential damage. Couldn't recommend them more highly!”
S
Sarah Johnson
Vancouver homeowner
“Managing properties across Greater Vancouver, I need reliable emergency flood services. Their 24/7 response has saved us multiple times. Moisture detection and drying are exceptional.”
M
Michael Chen
GVA property manager
“Our kitchen flooded overnight. They pumped it and had commercial drying running the same visit — we were back open in days, not weeks.”
E
Emily Rodriguez
Commercial kitchen, Vancouver
“Great job repairing water damage and installing new drywall after our flooding incident. Responsive team during a stressful week.”
C
Carlos Crespo
East Vancouver
“Very satisfied with flood restoration quality. Knowledgeable about water damage, honest opinions, and thorough cleanup at a fair price.”
A
Anmol Virk
Surrey
“Great emergency flood response. Arrived quickly after our basement flooded, extracted water efficiently, and prevented mold growth.”
M
Monty Gill
Verified customer
“Supply line blew in our ground-floor suite. They were here fast, pulled the water, and kept the hardwood from cupping. Clear about what insurance would need.”
P
Priya Nair
Kitsilano
“Kitchen flooded while we were at work. Extraction the same night, dryers running when we got home. No runaround, no extra crew for the rebuild.”
D
Daniel Ruiz
Mount Pleasant
“Basement took water after an atmospheric river. Pumps off the truck, drying started that visit, and they came back to check the meters.”
L
Lauren Becker
North Vancouver
“Dishwasher hose failed in our high-rise. They extracted, dried the subfloor, and patched the ceiling below so our neighbour wasn't left with an open hole.”
O
Omar Haddad
Yaletown condo
“Stack leak on a weekend. They got into the building, stopped the water, and left a clean note for the council. Hall carpet was dry by Monday.”
N
Nina Patel
Burnaby strata
“Washing machine line soaked two rooms. Fast extraction and they were honest about what could be saved. Floors made it.”
C
Chris Lang
New Westminster
“Stack leak in a Vancouver condo. They were in the building within the hour, extracted two floors, and left moisture logs the council actually used. Calm, fast, no mess in the halls.”
R
Rebecca Klein
West End strata
“Kitchen flooded while we were out. Same-day extraction, dryers running overnight, hardwood survived. They told us straight what insurance would need.”
D
David Kim
Richmond townhome
“Supply line failed in the basement. They stopped the water, pulled the carpet, and had dryers running that night. Walking on it Monday. No second contractor.”
H
Hannah Cole
North Shore
“Cellar took water after a drain backed up. Pumps off the truck, drying started that visit, and they came back to check the meters. Straightforward people.”
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James Walsh
Burnaby basement
“Upstairs bath leaked into our closet and hallway. They opened what they had to, dried the cavity, and closed it so it didn't sit like a construction site.”
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Priya Shah
Coquitlam condo
“When a stack fails I need a crew that already knows BC stratas. They coordinate with staff, log moisture, and don't tear through the halls.”
A
Andrew Pell
Building manager, Vancouver
“Ground-level kitchen overnight. Pumps, commercial drying the same visit, floors didn't cup. They came back to check the meters. Would call again.”
M
Miriam Katz
West Vancouver home
“Appliance flood on a Saturday. Shield extracted two units and talked to the strata so the board had a written plan before the weekend was over.”
D
Daniel Berger
Downtown Vancouver
“Ceiling leak from the unit above into a closet. They dried the cavity and closed it so we weren't living in a jobsite for weeks.”
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Sofia Rahman
Fairview
“When a stack opens up I need someone who can work with the concierge and not wreck the halls. Shield shows up, tells you the plan, and gets the water out.”
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Tom Alvarez
Building staff, Kitsilano
“Supply line failed on a holiday weekend. They got into the building, stopped the water, and left a clear note for insurance. Hall carpet dry before Monday.”
R
Rachel Blum
Strata council, Kitsilano
“Pipe burst in the basement suite. Fast arrival, water pulled, hardwood saved from cupping. Clear about the insurance packet.”
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Lena Ortiz
East Vancouver
“Washing machine line soaked two rooms. Honest about what could be saved. Floors made it. Crew was in and out without turning the place into a circus.”
N
Noah Feldman
Commercial Drive
“Dishwasher hose in a condo. They extracted, dried the subfloor, and patched the ceiling below so our neighbour wasn't left with an open hole.”
C
Claire Bennett
Yaletown
“Ceiling leak from upstairs into the closet. They opened what they had to, dried it, and closed it clean. No lingering smell, no weeks of plastic.”
I
Isaac Mendel
Mount Pleasant
“Old stack in a heritage building. Worked with the building manager, kept the halls clean, water out before it migrated.”
O
Olivia Grant
Gastown loft
“Townhouse kitchen overnight. They pumped, set commercial drying, floors didn't cup. Back in the room in days.”
R
Ryan Cho
Kerrisdale
“Office pantry flooded after hours. Extracted and had the space usable before the next workday. Calm on the phone, even calmer on site.”
T
Tessa Morgan
Downtown office
“Bathroom leak into the suite below. Dried both units, replaced the damaged drywall, and didn't disappear after the emergency call.”
M
Malik Johnson
Surrey
“Dishwasher overflow. Same-day extraction, moisture readings logged, stayed until the living room was actually dry.”
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Sophie Adler
False Creek condo
“Bath leaked into the hall. Cut only what they needed, dried it out, matched the paint. Fast and tidy.”
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Peter Lang
Coal Harbour
“Basement after an atmospheric river. Extracted, set dehumidifiers, checked back so we didn't get mold. Fair about the rebuild scope.”
C
Camille Brooks
Port Moody
“Stack leak on a weeknight. In the building quickly, water out, dryers set, coordinated with the caretaker so we weren't guessing.”
E
Elliot Stein
West End co-op
“Ground-floor shop took water from a burst line. Out the same visit. We opened the next day. No drama.”
R
Rosa Ortega
Burnaby retail
“Drain backed up into the kitchen. They handled the mess, dried the cabinets from below, and told us straight what to replace.”
P
Paul Goldstein
Gastown restaurant
“Basement bedroom after a pipe burst. Extraction, drying, new drywall — one company from the emergency through the finish.”
M
Megan Brennan
New Westminster
“Tub overflow while we were out. Extracted, dried the floor, suite below didn't stay wet. Grateful they picked up at night.”
F
Farid Hassan
Strathcona
“Ceiling came down after a leak upstairs. They demo'd the wet board, dried the joists, and closed it. Person on the phone, not a voicemail.”
K
Kate Harper
Main Street
“High-rise appliance flood. Crew in the unit within the hour, water out, and a clear report for the strata. Exactly what we needed.”
W
Wei Chen
Richmond high-rise
“Main floor after a supply line leak. They saved most of the wood and were honest about the few boards that had to go.”
I
Imani Okonkwo
Shaughnessy
“Roof drain overflow into the top floor. Fast response, thorough drying, came back to confirm the readings before they packed up.”
M
Marco Rossi
North Vancouver
“Washing machine hose in a walk-up. They showed up, pulled the water, and finished the drywall so we didn't have to find a second contractor.”
A
Alex Hale
West End
“Stack leak into two units. They extracted both, set dryers, and left a written moisture log for the landlord. Professional from the first call.”
D
Dana Levine
Burnaby duplex
“Basement suite after a supply line burst. On site fast, water out, dehumidifiers running that night. Floors made it. Fair price.”
J
Jorge Castillo
Surrey basement suite
“High-rise dishwasher overflow. Building let them up immediately, they extracted, documented, and we were back in the kitchen in days.”
N
Natalie Wu
Yaletown
“Basement after heavy rain. They pumped the cellar, dried the joists, and checked back so we didn't get that basement smell.”
S
Seth Abramson
Lynn Valley
“Washer line on a loft floor. Same-night extraction, honest about the subfloor, no upsell. We'd call them again.”
Y
Yara Haddad
Mount Pleasant loft
“Warehouse office after a roof leak. Commercial drying overnight, we were operational the next morning. No runaround.”
C
Colin Byrne
Richmond warehouse
“Kitchen overnight. Arrived fast, pulled the water, dried under the cabinets. Told us what to replace and what to keep.”
A
Amelia Fox
Kitsilano
“Main floor after a pipe failed. Saved most of the original floors. Clear, calm, and they showed up when they said they would.”
H
Hassan Ali
Burnaby
“Stack leak on a Sunday. In the building, water out of two units, dryers set, caretaker had a plan in writing. That's rare.”
J
Jill Navarro
Coal Harbour strata
“Ground-floor studio after a pipe burst. Extracted the same visit, dried overnight, we were back in the space by midweek.”
O
Owen Blake
Commercial Drive studio
“Bathroom leak into the closet below. They opened the ceiling, dried the cavity, closed it, matched the paint. One crew, done.”
S
Sana Patel
Metrotown
“Basement suite after a drain backup. Pumps, drying, no mold follow-up needed. They checked the meters before they left for good.”
B
Brett Donovan
New Westminster
“Leak into the hall carpet. They got in, extracted, and the carpet was dry by Monday. Left notes for the strata. Easy to work with.”
I
Ingrid Solberg
West Vancouver
“Retail shop and the apartment above. They handled both, documented moisture, and we reopened without a week of downtime.”
K
Kwame Boateng
Surrey
“Kitchen supply line at 2 a.m. They picked up, arrived, and had dryers running before sunrise. Floors didn't cup. Grateful.”
F
Francesca DiMeo
Kerrisdale townhouse
“Condo appliance flood. Crew in the unit quickly, water out, report for the building. Exactly the kind of response you want in a high-rise.”
N
Nathan Kim
Downtown condo
“Main floor after a pipe leak. Honest about the few boards that had to go. Saved the rest. Came back to confirm it was dry.”
L
Leah Rosenberg
Port Coquitlam
“Tub overflow. Extracted our floor and the ceiling below. Neighbours weren't left with a hole. Night crew, live answer.”
V
Victor Santos
East Vancouver
“Basement after heavy rain. Pumps, dehumidifiers, follow-up visit. No mold, no scare tactics. Just the work.”
E
Erin Walsh
Delta
“High-rise dishwasher. They coordinated with concierge, extracted, and had a moisture log for management. Smooth from start to finish.”
O
Omar Saleh
Richmond
“Kitchen overnight. Same-night extraction, dryers running when we got home. Hardwood survived. No extra crew for the patch.”
B
Bianca Torres
False Creek
“Stack leak. In the building fast, two units dried, drywall closed so it didn't look like a site for weeks.”
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Greg Palumbo
Metrotown condo
“Office pantry after hours. Extracted, dried, usable the next morning. Calm on the phone. That's the whole pitch and they delivered.”
N
Naomi Feldman
Downtown Vancouver
“Basement bedroom pipe burst. Extraction through finish drywall with one company. No handoff after the emergency.”
T
Theo Marin
Burnaby
“Kitchen drain backup. They handled the mess, dried under the cabinets, told us what actually needed replacing. Honest.”
A
Ava Chen
Chinatown
“Strata stack on a weeknight. Water out, dryers set, caretaker had a written plan. Council asked who we used.”
R
Robert Klein
Shaughnessy
“Burst line into a ground-floor retail space. Out the same visit. We opened the next day. That's the difference.”
D
Dina Markovic
Gastown shop
“Bathroom leak into the unit below. Dried both, replaced the wet board, didn't vanish after the first visit. Reliable.”
C
Chris Nguyen
Surrey
“Heritage home main floor after a pipe failed. Saved most of the original wood. Straight talk about the few boards that had to go.”
P
Paige Sullivan
Fraser Valley
“Washer line soaked two rooms. Fast extraction, honest about the subfloor, no upsell. Floors made it.”
L
Luis Ramirez
Mount Pleasant
“Bath leaked into the hall. Cut only what they needed, dried, matched paint. Fast and tidy. Would use again.”
H
Helen Park
Olympic Village
“Stack leak, two floors. They extracted, set dryers, left moisture logs the council used. Halls stayed clean.”
M
Martin Goldberg
West Vancouver strata
“Pipe valve on a weekend. In the building, water stopped, carpet dry by Monday. Note for the caretaker. Easy people.”
Z
Zara Ahmed
UBC area
“Roof leak into an office bay. Commercial drying overnight, we were working in the morning. No drama, no extra quotes.”
P
Patrick O'Neill
Richmond industrial
“Restaurant kitchen overnight. They arrived, extracted, industrial dryers up within hours. Saved us from a long shutdown.”
S
Simone Laurent
Gastown restaurant
“Supply line in a live-work space. Same-day extraction, drying overnight, back in the room midweek. Fair and fast.”
D
Derek Huang
Burnaby live-work
“Stack leak on a Sunday. Two units extracted, dryers set, caretaker had a plan. Live answer, not a voicemail.”
C
Caitlin Murphy
Kitsilano strata
“A pipe burst on a Sunday and water hit our basement. Shield was here within the hour — extracted, set dryers, and coordinated with our strata.”
S
Sarah Johnson
Vancouver
“I manage stratas from Vancouver to Burnaby. When a stack fails I need a crew that already knows these buildings. Moisture logs have saved us more than once.”
M
Michael Chen
Property manager, GVA
“Ceiling leak from the unit above. They dried the cavity, replaced the drywall, and matched the paint. Calm on the phone, fast in the apartment.”
C
Carlos Crespo
Verified customer
“Supply line burst in the kitchen overnight. They arrived fast, pulled the water, and had commercial drying running before noon.”
L
Linda Park
Metrotown condo
“Boiler room took water and it migrated under the kitchen. They extracted, mapped moisture, and told us what had to come out.”
K
Kevin O'Brien
Burnaby rancher
“Ceiling leak from the rental upstairs. They coordinated with both units, extracted, and left us a written scope for insurance.”
P
Priya Mehta
Brentwood
“Storm water found the areaway after an atmospheric river. They extracted the cellar, treated it, and documented everything for insurance.”
M
Maria Santos
Richmond
“Washing-machine line soaked two rooms. Fast extraction and they were honest about the subfloor. Floors made it.”
A
Ahmed Rahman
Brighouse
“Hot water tank failed in the closet. They extracted, dried the cavity, and left a moisture log our insurer accepted without back-and-forth.”
J
Janet Morrison
West End
“Sump pump died during a storm. Basement was under water by morning. They pumped it out and had dryers running before lunch.”
R
Raj Singh
Surrey townhome
“Stack leak in our mid-rise. Shield worked with the strata manager and kept common areas clean. Two units dried the same day.”
H
Helen Cho
Coquitlam
“Crawl space took water from hillside runoff. They mapped moisture, dried it properly, and checked back twice before signing off.”
M
Marcus Webb
North Vancouver
“Dishwasher line in a new build condo. Fast response, clear documentation for the developer warranty, and the flooring was saved.”
Y
Yuki Tanaka
Richmond
“Radiator leak in a character home. They saved the original floors where they could and were upfront about the boards that couldn't be saved.”
P
Patricia Lowe
Kitsilano
“Commercial kitchen hood drain backed up. Extracted, sanitized, and had us open for the dinner service. That mattered.”
B
Ben Okoro
Burnaby
“Areaway flooded after king tides and rain. They treated it as Category 3, dried the structure, and documented for our adjuster.”
G
Grace Lim
Steveston
“Apartment above leaked into our shop. They dried both spaces and coordinated access so we didn't lose a week of trade.”
T
Tony Ricci
Commercial Drive
“Deck door failed during an atmospheric river. Water across the main floor. Crew was there in under an hour. Hardwood survived.”
S
Susan Wright
West Vancouver
“Washer drain failed in a laneway house. Same-night extraction, honest scope, one invoice from emergency through paint.”
F
Felix Braun
Mount Pleasant
“Strata stack on a stat holiday. They got keys from the caretaker, stopped the spread, and left written notes for the council meeting.”
A
Amanda Foster
New Westminster
“Finished basement from a failed PRV. They extracted, dried to standard, and handled the rebuild without bringing in outsiders.”
D
Diego Morales
Surrey
“Ceiling stain turned into active drip from upstairs. They opened, dried, closed, and matched texture so you can't tell where they worked.”
R
Ruth Nakamura
Burnaby
“Garage and mudroom after storm ingress. Pumps, air movers, daily readings. No mould follow-up six months later.”
I
Ian Campbell
Port Moody
“High-rise toilet supply line. Water into two units. Shield handled both, worked with concierge, and kept the hall dry.”
M
Mei Lin
Richmond
“Fridge line leak while we were on vacation. Neighbour called Shield; they got in through strata, extracted, and saved our kitchen cabinets.”
C
Connor Blake
East Vancouver
“Office server room adjacent to a burst pipe. They prioritized the dry-out so we didn't lose equipment. Professional under pressure.”
V
Vera Petrov
Downtown
“Townhouse end unit — shared wall got wet from neighbour's leak. They dried our side, documented everything, insurance was straightforward.”
S
Sam Oduya
Coquitlam
1 / 109
“Meticulous, quick and ready to support when needed! They were incredible and onsite right away for a minor flooding we had, gave their opinion and recommendations on next steps. Highly recommend.”
Shield Water Damage Restoration and Repairs — Vancouver — serving Greater Vancouver.
How quickly can you respond to water damage emergencies?
We target a 60-minute emergency response across Greater Vancouver for urgent water damage and flooding, 24/7 including holidays.
What flood restoration services do you provide?
Water extraction, structural drying, dehumidification, mold remediation, basement flood recovery, storm damage repair, and full water damage restoration across Greater Vancouver.
Do you work with insurance companies?
Yes. We document damage, provide detailed scopes, and coordinate with your insurer. We help you understand what is covered and what documentation is needed.
What areas do you serve?
Yes. We serve Vancouver, West Vancouver, North Vancouver, Burnaby, Richmond, New Westminster, Surrey, Coquitlam, and surrounding Greater Vancouver communities within ~50 km.
Do you publish restoration rates online?
No. Every job is different. We provide a custom written quote after assessing your property — no published rate ranges on our marketing pages.
Are your technicians licensed and insured?
Yes. Felicita Holdings Ltd. d.b.a. Shield Water Damage Restoration and Repairs — Vancouver is fully licensed, bonded, and insured. We follow IICRC-aligned restoration practices and WorkSafeBC requirements.
24/7 emergency
Water emergency? Call Shield.
One team across Greater Vancouver — same equipment, same process, same commitment whether you're in Vancouver, Burnaby, or Richmond.
From West End basements to Burnaby townhomes and Richmond waterfront properties, Shield serves homes and businesses with a single standard: fast extraction, controlled drying, and clear communication.